Terms and Conditions
Conditions applicable to nutrisport coaching services offered by Bastien Miest in Luxembourg.
Preamble
These Terms and Conditions (T&C) govern the contractual relationships between Bastien Miest, a nutrisport coach practicing in Luxembourg (hereinafter 'the Provider'), and any natural or legal person wishing to benefit from his services (hereinafter 'the Client').
Any order for services implies unreserved acceptance by the Client of these T&C which take precedence over any other condition, except prior written agreement from the Provider.
Article 1 - Description of Services
The Provider offers the following services:
- •Consultations nutritionniste : Nutritional assessments, development of personalized meal plans, nutritional monitoring.
- •Coaching sportif : Personalized exercise programs, individual sessions in person or online.
- •Programmes minceur : Comprehensive support combining nutrition and physical activity (-10kg, -20kg, -30kg+).
Services are described as accurately as possible on the website perdredupoids.lu. The Provider reserves the right to adapt the content of services to adapt to technical, regulatory developments or the specific needs of the Client.
Article 2 - Rates and Payment
2.1. Rates
Service rates are indicated in euros (€) including all taxes. The Provider reserves the right to modify its rates at any time, it being understood that the rates in effect at the time of order will alone be applicable to the Client.
2.2. Payment Methods
Payment for services is made according to the following methods:
- •Bank transfer
- •Credit card (secure payment)
- •Cash (within the legal limit authorized)
2.3. Payment Schedule
For weight loss programs, the Client can choose automatic monthly payment or one-time payment with discount. Individual consultations are payable at the time of booking or at the end of the consultation.
2.4. Payment Terms
The Client pays the full amount of the service according to the agreed terms. Payment facilities may be granted upon request and prior validation. The Provider reserves the right to suspend services in case of payment delay.
Article 3 - Order and Confirmation
3.1. Order Process
Orders are placed online via the website perdredupoids.lu, by phone or during a discovery consultation. The Client provides all information necessary for the execution of the service (contact details, objectives, constraints).
3.2. Confirmation
An order confirmation is sent to the Client by email within 24 hours following the order. This confirmation specifies the services ordered, the rate, payment terms and schedule. The contract is considered concluded upon receipt of this confirmation.
3.3. Discovery Consultation
The discovery consultation is offered without purchase commitment. It allows the Client to evaluate the match between their needs and the services offered. No payment is required for this first consultation.
Article 4 - Service Execution
4.1. Execution Modalities
Consultations take place at the Provider's office in Luxembourg City, at the Client's home (according to service areas) or by video conference. Schedules are agreed upon by mutual agreement between the Provider and the Client.
4.2. Client Obligations
The Client undertakes to:
- •Provide accurate and complete information concerning their health
- •Inform the Provider of any pathology or medical treatment
- •Follow the nutritional and sports recommendations provided
- •Be assiduous in scheduled consultations
- •Notify in case of inability to attend (see article 5)
4.3. Provider Obligations
The Provider undertakes to:
- •Provide professional quality services
- •Respect professional secrecy and data confidentiality
- •Adapt recommendations to the Client's profile
- •Be punctual and respect agreed schedules
Article 5 - Cancellation and Modification
5.1. Cancellation by Client
Cancellations must be made according to the following deadlines:
- •More than 48h before: Free cancellation, rescheduling possible
- •24h to 48h before: 50% of consultation amount charged
- •Less than 24h or absence: 100% of amount charged
5.2. Cancellation by Provider
In case of inability (illness, force majeure), the Provider undertakes to notify the Client as soon as possible and to propose rescheduling without additional fees.
5.3. Program Termination
The Client may terminate their program at any time without penalty. Consultations already completed are due. Consultations not completed will be refunded pro rata, deducting any administrative fees (10% of total amount, maximum €50).
Article 6 - Right of Withdrawal
In accordance with Luxembourg legislation, the Client benefits from a withdrawal period of 14 days from the confirmation of a program order.
To exercise this right, the Client must notify their decision in writing (email, mail) before the expiration of the deadline. In case of withdrawal after the start of service execution, the amount corresponding to services already provided will be retained.
Important: The right of withdrawal does not apply to services fully executed before the end of the withdrawal period with prior express agreement from the Client.
Article 7 - Liability and Guarantees
7.1. Medical Warning
The services offered are in no way a substitute for medical advice or treatment. The Client is invited to consult their treating physician before starting any program, particularly in case of known pathology.
7.2. Limitation of Liability
The Provider implements all necessary means to provide quality services, but cannot guarantee a precise result, this depending on numerous individual factors (metabolism, compliance, pathologies). The Provider's liability can only be engaged in case of characterized professional fault.
7.3. Professional Insurance
The Provider has professional liability insurance covering any damage caused in the course of their activity.
Article 8 - Personal Data Protection
Personal data collected is processed in accordance with GDPR and Luxembourg legislation. For more information, consult our Privacy Policy.
Article 9 - Disputes and Applicable Law
9.1. Amicable Settlement
In case of dispute, the Client is invited to contact the Provider as a priority to seek an amicable solution. Complaints must be sent by email to contact@perdredupoids.lu.
9.2. Mediation
If no amicable solution is found, the Client may use a consumer mediator free of charge registered on the European Commission's list.
9.3. Competent Jurisdiction
These T&C are governed by Luxembourg law. In case of persistent dispute, the Luxembourg courts will have sole jurisdiction.
Article 10 - Miscellaneous Provisions
10.1. Modification of T&C
The Provider reserves the right to modify these T&C at any time. The applicable T&C are those in force on the date of the order.
10.2. Partial Invalidity
If one or more provisions of these T&C are held to be invalid, the other provisions will retain their full force and scope.
10.3. Retention
The Provider retains a copy of the accepted T&C for the duration necessary for contract execution and in accordance with legal obligations.
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